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Support Access and Log Files

HyTrust DataControl provides two methods of support access:

• Restricted support — Customers can access support logs and run simple diagnostic tools through a limited SSH-accessible shell that can be invoked from the System Console Menu. For details, see Using the Restricted Shell.
• Full support — The HyTrust support staff can access and troubleshoot the customer's system. Full support access requires multi-factor authentication between the KeyControl Administrator at the customer site and HyTrust Support. If such access is required, HyTrust Support will guide you through the process.

If you need to send log files to HyTrust Support, see the following topics:

• Creating a Support Bundle with the webGUI
• Creating a Support Bundle from the Restricted Shell
• Policy Agent Support Logs

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