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Creating a Support Bundle with the webGUI

In certain circumstances it may be necessary to gather diagnostic information and logs from KeyControl that can be sent to HyTrust support for further analysis. The following procedure describes how to create a log bundle using the webGUI. To create the bundle through the restricted shell, see Creating a Support Bundle from the Restricted Shell.

  1. Log into the KeyControl webGUI on any node in the cluster using an account with Security Admin privileges.

  2. In the top menu bar, click Settings.
  3. In the Support section, click Download Logs.
  4. If a log has not yet been created for this cluster or if you want to generate a new log, click Create Bundle.

  5. In the Logs dialog box, enter the following information:

    Option

    Description

    Include Audit Log

    If Yes, KeyControl includes the full audit log in the bundle. The default is Yes.

    Include Core Files

    If Yes, KeyControl includes core files in the bundle. The default is No.

    Passphrase

    If you specify a passphrase, KeyControl encrypts the bundle with an AES 256-bit key using the provided passphrase.
  6. When you are done, click Create. KeyControl creates the log file and then refreshes the information about the log bundle it created.

  7. To download the bundle, click Download.

    Tip: If the download stalls or fails, the issue could be related to block size limitations in SCP. Disable TSO (TCP segmentation offload) on the KeyControl server and try the download again. Disabling TSO tells the server to use the CPU to divide large data blocks into TCP segments instead of letting the NIC handle the division. The CPU-created segments do not exceed the allowable SCP block size.

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