Creating a Support Bundle from the Restricted Shell

Before You Begin 

Make sure you have enabled the restricted shell support access as described in Using the Restricted Shell.

Note: If you want to create the bundle through the KeyControl webGUI, see Creating a Support Bundle with the webGUI.

Procedure 

  1. Use SSH to log into port 6666 on the KeyControl node. The username is support and the password is the one that was specified when the restricted shell was enabled. For example:

    $ ssh -p6666 support@keycontrol1

  2. Enter the onhost logbundle command with any of the following arguments:

    Command

    Description

    --cores Include the KeyControl core files.
    --no-audit Do not include the audit log.
    --passphrase Encrypt the bundle with an AES 256-bit key using the provided passphrase.

    For example, to create a log bundle that is encrypted with the password Hytrust123! and that does not include the audit log, you would enter:

    # onhost logbundle --no-audit --passphrase=Hytrust123!