Configuring Automatic Vitals Reporting

Automatic Vitals Reporting lets you automatically share information about the health of your KeyControl Vault cluster with Entrust Support. If you enable this service, KeyControl Vault periodically sends an encrypted bundle containing system status and diagnostic information to a secure Entrust server. Entrust Support may proactively contact you if the Vitals Service identifies issues with the health of your cluster.

Note: KeyControl Vault sends the encrypted bundle to https://vitals.entrust.com via port 443.

Important: If you are upgrading to version 5.5, your bundles are automatically sent to https://vitals.hytrust.com. You can update where the Vitals bundles are sent using the Entrust KeyControl System Console. For more information, see Creating a Vault.

You can use the following procedure to enable or disable Automatic Vitals Reporting at any time.

Note: You cannot disable Automatic Vitals Reporting during the trial license period.

  1. Log into the KeyControl webGUI using an account with Security Admin privileges.
  2. In the top menu bar, click Settings.
  3. In the Support section, click Vitals.
  4. Select whether you want Automatic Vitals Reporting to be enabled or disabled.
  5. Click Save & Close.

Note: If there is a Vitals bundle transfer failure, the system will automatically retry it 24 hours later. An alert will only be generated if the failures happen for seven days in a row.