The htsupport user allows Entrust support to access your system. You can enable and disable the support user.

Enabling the Support User

1. Log in to the Cryptographic Security Platform Compliance Manager as htadmin.
2. Select Manage Support Accounts.
3. Select htsupport (full support access).
4. Select Yes to enable the htsupport account.

5. Enter and confirm a password for the Entrust support user.

   The password must be at least 8 characters long and must include at least one lowercase letter, one uppercase letter, one digit, and one symbol.

   Note: The password is only valid for 24 hours. The account is automatically disabled after 24 hours, or you can disable it when no longer needed.

6. Exit the console, and then log back in as htsupport with the password that you created. You can also use an ssh client.

Entrust Support can now assist you further.

Disabling the Support User

The htsupport user password will automatically expire in 24 hours. You can disable the support user at any time before that.

1. Log in to the Cryptographic Security Platform Compliance Manager as htadmin.
2. Select Manage Support Accounts.
3. Select htsupport (full support access).
4. Select Yes to disable the htsupport account.