Re-enabling a KeyControl-Managed User Account

A KeyControl-managed user account can become disabled for the following reasons:

  • The number of consecutive unsuccessful login attempts has exceeded the value set for Max Failed Logins. For more information, see Configuring Local Authentication Settings.
  • A KeyControl Security Admin has manually disabled the account.
  • The expiration date associated with the account has passed.
  • The Account Enabled check box was not selected when the user account was created.

Important: If you cannot log into any KeyControl accounts with Security Admin privileges, contact Entrust Support.

Procedure 

  1. Log into the KeyControl Vault Management webGUI using an account with Security Admin privileges.
  2. In the top right, click the Switch to Appliance Management link.
  3. In the top menu bar, click Security.
  4. Select the account you want to re-enable in the list. The KeyControl webGUI displays the details for the selected account below the table.
  5. In the Account Status field, click Disabled.
  6. Check the Enabled? check box and click Save.
  7. Verify the expiration date in the Account Expiration field.
  8. To change the account password, click the Authentication tab then click Change Password.

Your changes take effect immediately.