Enabling or Disabling the Support Login

You must enable support accounts before support personnel from Entrust can access your system. When the account is enabled, support personnel have full access to the system to carry out diagnosis and repairs in exceptional situations.

You can disable the support account after using, for example, after a successful upgrade, or else the support login will automatically be disabled after 24 hours.

1. Log into the KeyControl webGUI using an account with Security Administrator or Cloud Admin privileges.
2. In the top menu bar, click Cluster.
3. Click the Servers tab.
4. Select the node or nodes that you want to modify.

5. Select Actions and under the Support Login Settings section, select - Full Access.

   Note: If restricted access is all that is required, you can select - Restricted Access instead.

6. On the Full Support Login Settings page, check the Enable Full Support Login checkbox.

7. Enter and confirm the password for the support login.

   The password must be at least 8 characters long, including 1 digit, 1 uppercase character, 1 lowercase character, and 1 symbol.

8. Click Save.

9. If the support login is enabled, you can disable it by checking the Disable Full Support Login checkbox and clicking Save.