Support Access and Log Files

HyTrust DataControl provides two methods of support access:

Restricted support — Customers can access support logs and run simple diagnostic tools through a limited SSH-accessible shell that can be invoked from the System Console Menu. For details, see Using the Restricted Shell.
Full support — The HyTrust support staff can access and troubleshoot the customer's system. Full support access requires multi-factor authentication between the KeyControl Administrator at the customer site and HyTrust Support. If such access is required, HyTrust Support will guide you through the process.