Creating a Support Bundle with the webGUI

In certain circumstances it may be necessary to gather diagnostic information and logs from KeyControl that can be sent to Entrust support for further analysis. The following procedure describes how to create a log bundle using the webGUI. To create the bundle with the Entrust KeyControl System Console on the KeyControl node, see Creating a Support Bundle from the Entrust KeyControl System Console.

1. Log into the KeyControl Vault Management webGUI using an account with Security Admin privileges.
2. In the top right, click the Switch to Appliance Management link.
3. In the top menu bar, click Settings.
4. In the Support section, click Download Logs.
5. If a log has not yet been created for this cluster or if you want to generate a new log, click Create Bundle.

6. In the Logs dialog box, enter the following information:

   Option	Description
   Include Audit Log	If Yes, KeyControl includes the full audit log in the bundle. The default is Yes.
   Include All Cluster Logs	If Yes, KeyControl includes the log bundle from every KeyControl node in the cluster. If No, KeyControl only includes the log bundle from the current node. The default is No.
   Include Core Files	If Yes, KeyControl includes core files in the bundle. The default is No.
   Passphrase	If you specify a passphrase, KeyControl encrypts the bundle with an AES 256-bit key using the provided passphrase.

7. When you are done, click Create. KeyControl creates the log file and then refreshes the information about the log bundle it created.

8. To download the bundle, click Download.

   Tip: Some browsers may display a warning that the log bundle is not commonly downloaded and may be dangerous. It is safe to ignore this message and continue the download.