Configuring Automatic Vitals Reporting

Automatic Vitals Reporting lets you automatically share information about the health of your KeyControl cluster with Entrust Support. If you enable this service, KeyControl periodically sends an encrypted bundle containing system status and diagnostic information to a secure Entrust server. Entrust Support may proactively contact you if the Vitals Service identifies issues with the health of your cluster.

Note: KeyControl sends the encrypted bundle to https://vitals.entrust.com via port 443.

You can use the following procedure to enable or disable Automatic Vitals Reporting at any time.

Note: You cannot disable Automatic Vitals Reporting during the trial license period.

  1. Log into the KeyControl Vault Management webGUI using an account with Security Admin privileges.
  2. In the top menu bar, click Settings.
  3. In the Support section, click Vitals.
  4. Select whether you want Automatic Vitals Reporting to be enabled or disabled.
  5. Click Save & Close.

Note: If there is a Vitals bundle transfer failure, the system will automatically retry it 24 hours later. An alert will only be generated if the failures happen for seven days in a row.