Using the Entrust Vitals Service

The Entrust Vitals Service lets you automatically share information about the health of your CloudControl instance with Entrust Support. When enabled, CloudControl periodically sends an encrypted bundle containing system status and diagnostic information to a secure Entrust server. HyTrust Support may proactively contact you if the Vitals Service identifies issues with the health of your cluster.

Note: You cannot disable the Vitals Service during the Trial license period.

The following information is always collected, but the Vitals bundles are only sent to Entrust when the Vitals Service is enabled.

  • The Vitals Service checks for potential problems with the CloudControl instance once per day.
  • If errors exist, the Vitals Service generates and stores a diagnostic-level Vitals bundle.
  • If no error exists, the Vitals Service generates and stores an information-level Vitals bundle every week.

You can generate a Vitals Service request at any time to capture the current state of your system and send the generated Vitals bundle to Entrust Support for error diagnosis or documentation.

Note: CloudControl versions 6.4 and above sends the encrypted bundle to https://vitals.entrust.com via port 443.

Important: If you are upgrading to version from an earlier version to 6.4 and above, your bundles are automatically sent to https://vitals.hytrust.com. You can update where the Vitals bundles are sent using the CloudControl System Console. For more information, see Manage Vitals Settings.

Enabling the Vitals Service

You have the option of enabling the Vitals Service to transfer Vitals bundles during the CloudControl setup procedure, or you can enable it at any time from the System Settings page.

  1. From the Home tab, select System > System Settings.

  2. Select Views > Vitals.
  3. On the Vitals page, select Actions > Enable Vitals.

  4. Click Enable in the confirmation window.

    A message appears at the top of the System Settings page to indicate whether or not the Vitals Service was successfully enabled.

Disabling the Vitals Service

  1. From the Home tab, select System > System Settings.

  2. Select Views > Vitals.
  3. On the Vitals page, select Actions > Disable Vitals.

  4. Click Disable in the confirmation window.

    A message appears at the top of the System Settings page to indicate whether or not the Vitals Service was successfully enabled.

Creating a Vitals bundle

  1. From the Home tab, select System > System Settings.

  2. Select Views > Vitals.
  3. On the Vitals page, select Actions > Create Vitals Bundle.

  4. Click Create in the confirmation window.

    If the Vitals Service is enabled, a bundle will be saved on your system as well as automatically send it to Entrust.

Downloading a Vitals bundle

  1. From the Home tab, select System > System Settings.

  2. Select Views > Vitals.
  3. On the Vitals page, select the Vitals bundle that you want to download.
  4. Select Actions > Download Vitals Bundle.

  5. Click Download in the confirmation window.

    The Vitals bundle is automatically downloaded.