Approving a Pending Request

  1. Select Policy > Secondary Approval.

  2. On the Secondary Approval Requests page, click the Pending Requests tab.
  3. Check the checkbox for to the request that you want to approve and click Approve.
  4. On the Secondary Approval Requests page, click the Approve radio button.
  5. Enter the following information: 

    Field

    Description

    Start

    Enter the date and time when the approval window will start.

    Duration (Hours)

    Enter the number of hours that the approval window will last. The default value is the duration that you entered when you configured Secondary Approval.

    Important: There is no limit to the number of times that the approved request can be performed during the approval window.

    Email

    The email field is pre-populated with the requestor’s email address. If necessary, enter a different or additional email addresses.

    Comments

    Enter any optional comments regarding this request.

    Note: If you received a Request for Secondary Approval email notification, clicking the link will take you directly to this page.
  6. Click Apply.

An email is sent to the requestor and the approver that indicates that the request was approved. If you selected CC Approvers when you configured Secondary Approval, all members of the approver group will also receive an email.