Using the HyTrust Vitals Service

The HyTrust Vitals Service lets you automatically share information about the health of your CloudControl instance with HyTrust Support. When enabled, CloudControl periodically sends an encrypted bundle containing system status and diagnostic information to a secure HyTrust server. HyTrust Support may proactively contact you if the Vitals Service identifies issues with the health of your cluster.

The following information is always collected, but the Vitals bundles are only sent to HyTrust when the Vitals Service is enabled.

The Vitals Service checks for potential problems with the CloudControl instance once per day.
If errors exist, the Vitals Service generates and stores a diagnostic-level Vitals bundle.
If no error exists, the Vitals Service generates and stores an information-level Vitals bundle every week.

You can generate a Vitals Service request at any time to capture the current state of your system and send the generated Vitals bundle to HyTrust Support for error diagnosis or documentation.

Note:

CloudControl sends the encrypted bundle to https://vitals.hytrust.com via port 443.

Enabling the Vitals Service

You must enable the Vitals Service to transfer Vitals bundles HyTrust Support.

Select Maintenance > Services.
Check the Enable Vitals Transfer checkbox.
Click Apply.

Creating and Sending a New Vitals Bundle

To immediately create and send a Vitals bundle to HyTrust Support:

Select Maintenance > Services.
In the Create a new Vitals support bundle field, click Create.

Note:

The Vitals Service must be enabled before you can send the new Vitals bundle to HyTrust Support.

Disabling the Vitals Service

Select Maintenance > Services.
Expand the Vitals section and uncheck the Enable Vitals Transfer checkbox.
Click Apply.